| Support Overview |
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| Telephone Support |
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HighQ Solutions provides 9.00am to 6.00pm telephone support Monday - Friday (excluding Bank Holidays). Frontline
support personnel can answer general telephone queries in a timely manner, while more serious issues are immediately
escalated to the relevant parties.
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| Email Support |
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Email support will respond to you by latest, next business day. Our trained support staff are ready to research and
respond to your questions in a professional and timely manner.
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| Other Support Materials |
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Interactive Flash tutorials - DraftSpace users have access to our Interactive Flash Tutorials. Based on current
experience, this is by far the most popular means of answering any usability issues that arise. Users are provided with
instantaneous access to an audio and video online demonstration of the module they want further information on (e.g.
creating a new project, managing documents, calendar, tasks etc). These modules can be directly accessed from the DraftSpace
application. Click here to see a sample training session.
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Help files - Users can access context sensitive help information from anywhere in the application. The help information
delivered is according to what page in the application they are requesting it, hence ensuring that only relevant information is provided.
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Frequently Asked Questions - We also provide a comprehensive list of FAQs on our corporate website. These have been comprised
based on questions asked by existing clients.
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